Privacy Policy
Last updated: January 15, 2025
1 Introduction
TidyPrime Cleaning Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tidyprime.company and use our cleaning services.
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2 Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and postal address
- Property address and access instructions for cleaning services
- Payment information (processed securely through third-party providers)
- Service preferences and special instructions
- Communication records and feedback
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website or search terms
- Device type and operating system
- Cookies and similar tracking technologies
3 How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- • Scheduling and providing cleaning services
- • Communicating about appointments and services
- • Processing payments and maintaining service records
Business Operations
- • Improving our services and customer experience
- • Training our staff and ensuring quality
- • Responding to inquiries and providing support
Marketing Communications
- • Sending promotional offers and service updates
- • Requesting feedback and reviews
- • Personalizing your experience (with consent)
Legal Compliance
- • Complying with legal obligations
- • Protecting against fraud and unauthorized use
- • Resolving disputes and enforcing agreements
4 Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for website functionality and cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL encryption for data transmission
- • Secure server infrastructure
- • Regular security audits and updates
- • Access controls and authentication
Organizational Measures
- • Staff training on data protection
- • Confidentiality agreements
- • Incident response procedures
- • Regular policy reviews
7 Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request access to your personal information and receive a copy in a portable format.
Correction and Updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal obligations.
Opt-out
Unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.
8 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- • Customer records: 7 years after last service
- • Website analytics: 26 months
- • Marketing data: Until you unsubscribe
- • Legal compliance: As required by applicable laws
9 International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards.
Note: Our services are primarily operated from the Philippines, and we comply with local data protection regulations.
10 Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending an email notification to registered users
- • Displaying a prominent notice on our website
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
12 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
TidyPrime Cleaning Services
Business Hours
For privacy-related inquiries, we will respond within 30 days of receiving your request.
This Privacy Policy is effective as of the date stated above and governs our collection, use, and disclosure of your personal information.