By accessing and using the TidyPrime Cleaning Services website (the "Service") operated by TidyPrime Cleaning Services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Our Service is designed to provide professional cleaning services to residential and commercial clients in Quezon City, Metro Manila, Philippines.

By using our Service, you represent and warrant that:

• You have the legal authority to enter into these Terms
• Your use of the Service will comply with all applicable laws and regulations
• You will provide accurate and complete information when required
• You will respect the rights and privacy of others

TidyPrime Cleaning Services provides comprehensive cleaning solutions for residential and commercial properties. Our services include but are not limited to:

All services are performed by trained, insured, and background-checked cleaning professionals using eco-friendly products and state-of-the-art equipment. We maintain the highest standards of cleanliness and customer satisfaction.

To ensure the best possible service, users of TidyPrime Cleaning Services agree to the following responsibilities:

Access and Preparation

• Provide reasonable access to the cleaning premises at scheduled times
• Ensure that all areas to be cleaned are accessible and safe for our staff
• Remove or secure valuable, fragile, or sentimental items
• Provide adequate lighting and ventilation in all areas

Property Conditions

• Report any existing damage or maintenance issues before service begins
• Ensure pets are secured or removed from cleaning areas during service
• Clear countertops, floors, and surfaces of personal items when possible
• Provide working utilities including electricity and water

Communication and Cooperation

• Provide accurate property information and special requirements
• Respond promptly to scheduling confirmations and service updates
• Communicate any concerns or special instructions in advance
• Be present during service or designate a responsible adult to provide access

Service Standards and Quality

TidyPrime Cleaning Services commits to providing professional, reliable, and thorough cleaning services. We maintain the following standards:

• All cleaning staff undergo comprehensive training and background verification
• We use professional-grade equipment and eco-friendly cleaning products
• Services are performed according to industry best practices and safety standards
• We guarantee customer satisfaction and will address any concerns promptly
• Regular quality inspections ensure consistent service delivery

Service Limitations

While we strive to provide comprehensive cleaning services, certain limitations apply:

• Cleaning services are limited to accessible areas and surfaces
• We do not move heavy furniture or appliances
• Delicate or antique items require special handling instructions
• Services may be postponed due to hazardous conditions or safety concerns
• Additional charges may apply for excessive dirt, clutter, or special requirements

Safety and Insurance

• All cleaning staff are fully insured and bonded
• We maintain comprehensive liability insurance coverage
• Services comply with all local safety regulations and health codes
• We reserve the right to refuse service in unsafe or inappropriate conditions

Booking Process

Services can be booked through our website, phone, or email. The booking process includes:

• Initial consultation to assess cleaning requirements
• Detailed service quote and scheduling confirmation
• Service agreement and payment arrangement
• Pre-service property walkthrough (when applicable)
• Final service confirmation 24 hours before scheduled date

Scheduling Policies

• Regular services are scheduled at consistent intervals (weekly, bi-weekly, monthly)
• One-time deep cleaning and special services require advance booking
• We operate Monday-Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 4:00 PM
• Emergency and same-day services may be available subject to crew availability
• Service times may vary based on crew schedules and service complexity

Service Variations

We understand that cleaning needs may change over time. Service adjustments include:

• Add-on services can be requested with 24-hour notice
• Service scope modifications may result in adjusted pricing
• Special requests require advance approval and may incur additional costs
• Seasonal service variations (holiday deep cleaning, spring cleaning, etc.)

Payment Methods and Policies

TidyPrime Cleaning Services accepts various payment methods for your convenience:

Billing and Payment Schedule

• One-time services require payment upon service completion
• Regular services are billed monthly in advance or upon completion
• Commercial accounts may establish custom billing arrangements
• Invoices are provided for all services with detailed breakdown
• Late payment fees may apply to overdue accounts

Pricing and Quotes

• All quotes include labor, materials, and basic supplies
• Specialized equipment or products may incur additional charges
• Prices may vary based on property size, condition, and service frequency
• Travel charges may apply to locations outside our standard service area
• Annual price adjustments may occur with 30-day advance notice

Cancellation Policy

We understand that circumstances may require service cancellations. Our cancellation policy is designed to be fair and flexible while ensuring proper scheduling and crew allocation:

Refund Policy

TidyPrime Cleaning Services is committed to customer satisfaction. Refunds are available under the following circumstances:

• Service quality issues: Full refund or free re-cleaning within 48 hours
• Cancellation within notice period: Full refund of prepaid services
• Service provider no-show: 100% refund or rescheduling at no charge
• Partial service completion: Pro-rated refund based on incomplete areas
• Duplicate charges: Immediate refund of erroneous charges

Service Rescheduling

• Free rescheduling available with proper notice
• Weather-related cancellations can be rescheduled without penalty
• Emergency situations are handled case-by-case
• Rescheduled services maintain original pricing and terms

The TidyPrime Cleaning Services website, including its content, features, and functionality, is owned by TidyPrime Cleaning Services and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our Intellectual Property Rights

• All website content, including text, graphics, logos, and software
• Company name, branding, and service marks
• Cleaning methodologies, techniques, and proprietary processes
• Customer testimonials and reviews (with permission)
• Marketing materials and promotional content

User Restrictions

Users of our Service agree not to:

• Copy, reproduce, or redistribute our website content without permission
• Use our trademarks, logos, or branding without authorization
• Reverse engineer or attempt to extract our proprietary methods
• Create derivative works based on our content or services
• Use automated systems to collect or scrape our website data

Customer Content and Reviews

• Customers retain rights to their testimonials and reviews
• We may use customer feedback for marketing with proper attribution
• Property photos may be used for portfolio purposes with consent
• Before/after images require explicit customer approval
• Customer privacy is respected in all content usage

At TidyPrime Cleaning Services, we are committed to protecting your privacy and safeguarding your personal information. This section outlines how we collect, use, and protect your data.

Information We Collect

How We Use Your Information

• Provide and coordinate cleaning services
• Process payments and maintain billing records
• Communicate about service schedules and updates
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send marketing communications (with consent)

Data Security and Protection

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on need-to-know basis
• Secure payment processing through certified providers
• Employee training on data protection and privacy
• Incident response procedures for security breaches

Service Guarantee and Coverage

TidyPrime Cleaning Services maintains comprehensive liability insurance and stands behind the quality of our work. However, certain limitations and conditions apply to our service guarantee.

Liability Limitations

To the maximum extent permitted by law, TidyPrime Cleaning Services' liability is limited as follows:

• Maximum liability for any single incident is limited to the service fee paid
• We are not liable for indirect, consequential, or punitive damages
• Liability is further limited to documented financial losses only
• Claims must be reported within 24 hours of service completion
• Insurance claims may require cooperation in investigation processes

Reporting Procedures

To report any service-related issues or claims:

1. Contact us immediately at +63 917 838 2098
2. Document the issue with photos if possible
3. Do not attempt repairs or cleaning before our assessment
4. Provide detailed information about the incident
5. Cooperate with our investigation and insurance processes

Users of TidyPrime Cleaning Services agree to indemnify, defend, and hold harmless the company, its employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from or related to:

Customer Indemnification Obligations

• Violations of these Terms of Service or applicable laws
• Misuse of our website, services, or equipment
• Providing false, misleading, or incomplete information
• Failure to properly secure pets, children, or valuables during service
• Unauthorized access to cleaning areas or equipment
• Property damage due to customer negligence or unsafe conditions

Third-Party Claims

Customers are responsible for indemnifying us against claims made by third parties arising from:

• Injuries to visitors, family members, or other occupants
• Property damage to neighboring properties or common areas
• Allegations of privacy violations or data misuse
• Intellectual property infringement claims
• Regulatory violations or compliance issues

Defense and Cooperation

In the event of a claim requiring indemnification:

• We will provide prompt notice of any claims or proceedings
• Customers must provide reasonable cooperation in defense efforts
• We reserve the right to assume exclusive defense and control
• Settlement of claims requires mutual agreement
• Indemnification obligations survive termination of services

Termination by Customer

Customers may terminate services at any time with appropriate notice:

• Regular services: 2 weeks written notice for cancellation
• Commercial contracts: As specified in individual agreements
• One-time services: Cancellation per refund policy terms
• Written notice required via email or certified mail
• Final service completion and payment before termination

Termination by TidyPrime

We reserve the right to terminate services for the following reasons:

Effects of Termination

• All outstanding payments become immediately due
• Scheduled services are cancelled without refund for short notice
• Property access is no longer authorized
• Customer data is handled according to our privacy policy
• Final service walkthrough and completion documentation
• Return of any company property or access materials

Data Retention and Privacy

Upon termination:

• Customer information is retained according to legal requirements
• Financial records are maintained for tax and accounting purposes
• Personal data can be deleted upon written request (subject to legal requirements)
• Service history and feedback may be retained for quality improvement

Jurisdiction and Applicable Law

These Terms of Service and any disputes arising from or relating to the use of TidyPrime Cleaning Services shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Dispute Resolution

We encourage customers to contact us directly to resolve any concerns or disputes. Our dispute resolution process follows these steps:

1. Direct Communication: Contact our customer service team to discuss the issue
2. Management Review: Unresolved issues are escalated to management for review
3. Mediation: If necessary, we will participate in mediation through accredited mediators
4. Legal Action: Court proceedings as a last resort for unresolved disputes

Compliance and Regulations

TidyPrime Cleaning Services operates in full compliance with:

• Philippine Department of Health sanitation guidelines
• Local government ordinances and licensing requirements
• Environmental protection regulations for cleaning products
• Labor laws and employment standards for our staff
• Consumer protection laws and business practice regulations
• Data privacy and protection requirements

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

For questions, concerns, or requests regarding these Terms of Service or our services, please contact us using the information below: